Sublue-Mix Underwater Scooter

Openairlifestyles.com honors all manfacturer's warranties. See below for the underwater scooters limited warranty from Sublue. __________________________________________

• SUBLUE guarantees that under normal use, the products have no defects in material and process during the warranty period. The warranty period shall start from the date you receive it, or otherwise stipulated by SUBLUE.
• SUBLUE and its authorized maintenance center only warrant product with valid and activated certificate.
• The after-sales policy applies only to the SUBLUE terminal products purchased for your own use rather than resale.
• Unauthorized disassembly, modification, use of non original parts, or installation of other functional equipment will result in product failure and will not be covered by warranty.

SUBLUE Warranty Information

MIX / MIX Pro / Swii / Navbow / Navbow+ / Tini / Hagul EZ

Body and Main Control Board - 12 months

• Body, main control board, Hall button, electronic cabin, front end cover assembly, rear end cover

Motion System - 12 months

• Motor, motor-driver board, propeller assembly, bearing

Battery and Charger - 12 months

• Battery, charger

BN / BN Pro

Device - 36 months

• All device parts (excluding consumable parts)

Consumable Parts - No warranty

• Filter cartridge, roller brush

VAPOR

Host Machine - 24 months

• Buoyancy chamber, screen, main casing, handle and handle bracket, circuit, propeller, motor

Battery and Charger - 12 months

• Battery, charger

H1 / H1+

Host Machine - 12 months

• Complete host machine

You can typically expect your underwater scooter to arrive within 5-7 business days, depending on your location and product availability. See our Shipping Policy for more info.

At openairlifestyles.com, we want your shopping experience to be simple and worry free. If something isn’t quite right, our return and refund process is designed to be clear, fair, and hassle free. 

Occasionally mishaps may occur. We believe all issues can be resolved fairly, if given a chance. If you have any concerns that need corrected, please contact us to discuss and we will work together to resolve them.

Returns:

• You may return most items within 30 days of the delivery date.
• Unfortunately, we are unable to accept returns submitted after 30 days.
• If the item is defective or incorrect, we’ll get the item back and either replace it or issue a refund.
• Changed your mind, no problem, any returns for unused items in original packaging are accepted within 30 days. You’ll be responsible for the shipping both ways. Once we receive and inspect the returned item and everything is in the same condition as when shipped, we’ll issue a refund for the product (minus any shipping fees).
• If your item arrives broken, malfunctioning, or with missing parts, please contact us within 30 days of delivery. We’ll arrange a return, resend missing parts, or make it right at no cost to you. Please contact us ASAP and provide the order information and any pictures so we can understand what is going on. Once the item is shipped back and inspected, we’ll either send a replacement or issue a refund.
• Once your return is received and approved, we’ll notify you via email. Refunds are typically issued to your original payment method within 3-4 business days.
  Please note: Your bank or card provider may take additional time to post the refund. If you haven’t received your refund after 7 business days, feel free to contact us at support@openairlifestyles.com.

Restocking Fees:

• Some returns may be subject to a restocking fee, depending on the product and reason for return. We’ll always inform you in advance if this applies.

Questions:

We're here to help! For any return or refund inquiries, reach out to our Customer Support team at support@openairlifestyles.com.

Or give us a call at 1.888.625.6055